Terms and conditions 

Terms and Conditions for Direct Bookings

Hosteo S.A.C.

Last updated: 02 June 2026

These Terms and Conditions govern all direct bookings made through hosteo.pe, WhatsApp, email, payment link, social media, direct sales channels, or any other channel managed by Hosteo S.A.C., identified with RUC No. 20615185150, with legal address at Parque Armendáriz 159, Lima, Peru.

For customer service, please contact: bookings@hosteo.pe

For privacy and personal data matters, please contact: hola@hosteo.pe

WhatsApp: +51 903 191 706

By making a booking, paying for a stay, submitting identification documents, accepting a payment link, checking in, entering the property, or using the accommodation, the guest confirms that they have read, understood, and accepted these Terms and Conditions, the property rules, the applicable cancellation policy, and any specific conditions stated in the booking confirmation.

1. Nature of the Service

Hosteo S.A.C. operates, manages, markets, and/or administers short-term rental properties on behalf of property owners.

Unless expressly stated otherwise, Hosteo acts as the property manager or operator and is responsible for managing reservations, guest communication, check-in and check-out coordination, cleaning coordination, operational support, and other services related to the temporary stay.

A booking with Hosteo is a temporary accommodation arrangement. It does not create permanent tenancy rights, legal domicile, possession rights, sublease rights, ownership rights, or any right to use the property for purposes other than the temporary stay expressly agreed.

2. Property Information

Each property has its own characteristics, location, capacity, amenities, equipment, building rules, access conditions, and restrictions.

The guest is responsible for reviewing the property information before booking, including but not limited to:

Maximum guest capacity.

Number of bedrooms, beds, and bathrooms.

Availability of parking.

Building access requirements.

Common areas.

Pet policy.

Accessibility.

Noise restrictions.

Air conditioning or heating availability.

Internet, appliances, laundry, elevator, balcony, pool, gym, coworking space, or other amenities.

Photos, descriptions, and amenities are provided in good faith and for reference purposes. They may vary due to maintenance, replacement of furniture, building restrictions, wear and tear, improvement works, temporary closures, decisions by the building administration, or events outside Hosteo’s reasonable control.

Hosteo will make reasonable efforts to keep property information updated and to inform guests of material changes when known before check-in.

3. Booking Requirements

To confirm a booking, Hosteo may request:

a. Full name of the main guest.

b. Valid identification document, such as passport, DNI, national ID, foreign resident card, or equivalent document.

c. Phone number and email address.

d. Full names and identification documents of all guests.

e. Full or partial payment of the booking.

f. A security deposit or credit card hold.

g. Acceptance of these Terms and Conditions.

h. Acceptance of the property rules and building rules.

i. Additional information reasonably required for security, fraud prevention, legal compliance, immigration registration, payment verification, or operational purposes.

Hosteo may reject, suspend, or cancel a booking if the guest refuses to provide required information, provides false or incomplete information, refuses to accept these Terms, refuses to provide a valid security deposit or credit card hold, attempts to exceed the permitted guest capacity, intends to organize a party or prohibited activity, or creates a reasonable risk of fraud, damage, disturbance, or legal non-compliance.

4. Main Guest Responsibility

The person who makes the booking is considered the main guest and is responsible for the booking, payment, compliance with these Terms, and the conduct of all other guests, visitors, invitees, minors, pets, service providers, or any person who enters the property during the stay.

The main guest must be at least 18 years old and legally capable of entering into a binding agreement.

The main guest is jointly and severally responsible for all damages, fines, penalties, losses, additional cleaning, missing items, unauthorized guests, unauthorized visitors, building violations, and any other cost caused by themselves or by anyone who enters the property in connection with the booking.

5. Prices, Payments, and Taxes

The booking price will be the price stated in the quote, booking confirmation, invoice, payment link, or written confirmation sent by Hosteo.

The price may include or exclude, depending on the specific booking:

a. Nightly rate.

b. Cleaning fee.

c. Taxes, when applicable.

d. Payment processing fees.

e. Security deposit or credit card hold.

f. Pet fees.

g. Parking fees.

h. Early check-in or late check-out fees.

i. Additional guest fees.

j. Other property-specific charges.

A booking is only confirmed once Hosteo has received the required payment and has sent written confirmation to the guest.

Hosteo may accept payments by bank transfer, credit card, debit card, payment link, payment gateway, digital wallet, or any other payment method expressly accepted by Hosteo.

The guest is responsible for any bank fees, payment gateway fees, currency exchange differences, chargeback fees, or payment processing costs, when such costs are generated by the selected payment method or by the guest’s bank or card issuer.

Hosteo will issue the applicable payment receipt, invoice, or tax document in accordance with Peruvian tax regulations and the nature of the transaction.

6. Security Deposit and Credit Card Hold

For direct bookings, Hosteo requires a security deposit or credit card hold of USD 250, or its equivalent in Peruvian soles, unless a different amount is stated in the booking confirmation.

The security deposit will usually be processed as a credit card hold. Hosteo may also require another guarantee method if the card hold is not available, fails, is reversed, or is considered insufficient.

The security deposit or credit card hold may be used, in whole or in part, to cover:

a. Damage to the property, furniture, appliances, linens, towels, kitchenware, decoration, electronics, walls, floors, doors, windows, locks, or equipment.

b. Missing, broken, stained, or damaged items.

c. Lost keys, access cards, remotes, tags, garage controls, or building access devices.

d. Locksmith costs, lock replacement, access code replacement, or security reconfiguration.

e. Extraordinary cleaning due to excessive dirt, stains, smoke, odors, garbage, food waste, grease, bodily fluids, vomit, party residue, pet hair, or misuse.

f. Smoking inside the property.

g. Unauthorized pets.

h. Unauthorized guests or visitors.

i. Building fines or penalties caused by the guest or their group.

j. Late check-out without written authorization.

k. Damage or misuse of common areas.

l. Any breach of these Terms, the property rules, or the building rules.

The security deposit does not limit the guest’s liability. If damages, fines, penalties, losses, or costs exceed USD 250, the guest remains responsible for the full amount.

Hosteo will inspect the property after check-out. If no damages, missing items, fines, penalties, excessive cleaning, or other charges are identified, Hosteo will release the credit card hold immediately after the inspection. Depending on the guest’s bank or card issuer, the release may take up to 5 days to appear in the guest’s account or card statement.

If damages or charges are detected, Hosteo may retain or charge the corresponding amount and provide reasonable documentation such as photos, videos, cleaning reports, repair estimates, invoices, receipts, building reports, or other relevant evidence.

Some building fines or third-party charges may be notified after check-out. Hosteo reserves the right to charge the guest after departure if the charge is directly related to the guest’s stay, conduct, visitors, pets, or breach of rules.

7. Cancellation Policy

Cancellation policies for direct bookings are determined case by case, depending on the property, total length of stay, season, booking value, notice period, special dates, and commercial conditions agreed for the specific reservation.

The applicable cancellation policy will be stated in the quote, booking confirmation, payment link, email, WhatsApp confirmation, or other written communication sent by Hosteo.

Unless a more flexible policy is expressly confirmed in writing by Hosteo, payments may be partially or fully non-refundable depending on the timing of cancellation, the length of the stay, the property booked, and whether Hosteo is able to resell the dates.

Bookings during high-demand periods, holidays, New Year, Christmas, Easter, Fiestas Patrias, long weekends, major events, discounted stays, long stays, corporate stays, last-minute bookings, and special promotions may be non-refundable or subject to stricter cancellation conditions.

No-show bookings are non-refundable.

Early departures do not automatically generate refunds.

Any refund approved by Hosteo may be reduced by non-refundable bank fees, payment processing fees, gateway fees, card fees, foreign exchange costs, or administrative costs already incurred.

8. Date Changes

Date changes are subject to availability, property approval, price difference, seasonality, minimum stay rules, and Hosteo’s written confirmation.

A request to change dates is not approved until Hosteo confirms it in writing.

If the new dates have a higher price, the guest must pay the difference before the booking is modified.

If the new dates have a lower price, Hosteo is not required to refund the difference unless expressly agreed in writing.

9. Check-in and Check-out

Standard check-in time is from 4:00 p.m.

Standard check-out time is until 10:00 a.m.

Early check-in and late check-out are subject to availability and must be approved in writing by Hosteo. They may generate additional charges.

The guest must follow the check-in instructions provided by Hosteo, including building registration, identity verification, reception rules, lockbox instructions, smart lock codes, parking access, elevator use, and any other access protocol.

Hosteo may withhold access instructions, door codes, lockbox codes, keys, or building authorization until the guest has completed all required steps, including payment, identity verification, guest registration, acceptance of rules, and valid credit card hold.

Unauthorized late check-out may result in additional charges, including but not limited to hourly penalties, extra cleaning coordination costs, building penalties, locksmith costs, loss of following bookings, relocation costs for incoming guests, and any other damage caused by the delay.

10. Guest Identification and Registration

For security, fraud prevention, building control, legal compliance, and operational reasons, Hosteo may require valid identification documents from all guests before check-in.

Foreign guests may be required to provide additional information needed for compliance with Peruvian immigration regulations, including nationality, date of birth, sex, full name, entry and exit dates, document type, document number, passport, or travel document.

Peruvian immigration authorities require accommodation providers and landlords to register foreign guests or tenants in the official foreign guest and tenant registry.

The guest confirms that all information provided to Hosteo is true, accurate, complete, and current.

Hosteo may deny access to any person who refuses to provide valid identification, is not included in the booking, is not authorized by Hosteo, or is rejected by the building administration or security staff.

11. Maximum Occupancy and Visitors

The maximum number of guests allowed is the number stated in the booking confirmation or property listing.

Exceeding the maximum occupancy is strictly prohibited.

Visitors are only allowed with Hosteo’s prior written authorization and must comply with building rules, property rules, identification requirements, and visitor limits.

Visitors are not allowed to stay overnight unless they are registered, approved by Hosteo, and included in the booking.

Unauthorized guests or visitors may result in immediate cancellation of the stay without refund, security deposit charges, additional guest fees, building penalties, removal from the property, or notification to building administration and authorities.

12. Permitted Use of the Property

The property may only be used for temporary private accommodation by the registered guests.

The following activities are strictly prohibited:

a. Parties, events, gatherings, or loud meetings.

b. Commercial activities not approved by Hosteo.

c. Photo shoots, video productions, professional content creation, or filming without written authorization.

d. Subleasing, reselling, assigning, or transferring the booking.

e. Hosting unregistered guests.

f. Smoking inside the property.

g. Possession, use, or distribution of illegal drugs.

h. Illegal activity of any kind.

i. Sex work, human trafficking, exploitation, or any activity contrary to public order.

j. Storage of merchandise, hazardous materials, weapons, explosives, or flammable substances.

k. Tampering with smoke detectors, cameras, locks, routers, sensors, electrical panels, gas systems, plumbing, or security devices.

l. Disturbing neighbors, building staff, or other residents.

m. Misusing common areas, elevators, parking areas, pools, gyms, rooftops, terraces, coworking rooms, barbecue areas, or other shared spaces.

Any breach may result in immediate cancellation without refund, removal from the property, security deposit charges, additional penalties, and notification to the building administration or competent authorities.

13. Building Rules and Common Areas

The guest must comply with all building rules, condominium rules, internal regulations, reception procedures, security procedures, and instructions from the building administration.

Common areas may include pools, gyms, terraces, barbecue areas, coworking rooms, lounges, parking, laundry rooms, rooftops, gardens, or other shared facilities.

Hosteo does not control all common areas and does not guarantee their permanent availability. Common areas may be subject to schedules, reservations, capacity limits, maintenance, temporary closures, prior registration, fees, building restrictions, or decisions by the building administration.

Any building fine, penalty, administrative charge, or complaint caused by the guest, their group, visitors, pets, or misuse of common areas will be charged to the main guest.

14. Noise, Parties, and Quiet Hours

The guest must respect neighbors, residents, building staff, and the peaceful use of the building.

Parties and events are strictly prohibited.

Quiet hours are from 10:00 p.m. to 8:00 a.m., unless the building has stricter rules, in which case the stricter rules apply.

Music, shouting, loud conversations, balcony noise, corridor noise, elevator disturbance, or any conduct that generates complaints may result in immediate cancellation without refund.

One serious noise complaint or repeated minor complaints may be sufficient for Hosteo to terminate the stay.

15. Pets

Pets are only allowed when expressly approved by Hosteo in writing before check-in.

Some properties may be pet-friendly, while others may not allow pets due to owner rules, building rules, furniture, allergies, or operational reasons.

If a pet is approved, Hosteo may charge an additional pet fee and/or require a higher security deposit.

The guest is responsible for all pet-related damage, stains, odors, hair, cleaning, noise, bites, scratches, building fines, or disturbance.

Pets are not allowed on beds, sofas, linens, towels, or furniture unless expressly authorized.

Unauthorized pets may result in cancellation of the stay, additional cleaning charges, deodorization charges, building fines, and security deposit charges.

16. Cleaning and Property Condition

The property will be delivered clean and in reasonable operating condition.

The guest must keep the property in good condition during the stay and return it in reasonable condition at check-out.

Standard cleaning does not include excessive dirt, garbage accumulation, dirty dishes in excess, stains, smoke, odors, grease, bodily fluids, vomit, party residue, confetti, decorations, pet hair, food waste, or any condition requiring extraordinary cleaning.

Hosteo may charge additional cleaning fees if the property is returned in a condition that exceeds normal and reasonable use.

17. Inventory, Damages, and Incident Reporting

The guest must report any damage, missing item, malfunction, access issue, or problem within the first 12 hours after check-in.

If no report is made within that period, the property will be presumed to have been received in good condition, unless there is clear evidence to the contrary.

During the stay, the guest must promptly report any incident, leak, breakage, appliance failure, internet issue, electrical problem, plumbing issue, gas issue, lock issue, security issue, or building problem.

The guest must not repair, replace, move, modify, disconnect, drill, paint, install, remove, or alter anything in the property without Hosteo’s prior written authorization.

18. Maintenance, Repairs, and Access to the Property

Hosteo may coordinate access to the property for emergency repairs, maintenance, inspections, building requests, safety checks, incident verification, utility problems, authority requirements, or situations that may affect the property, guests, neighbors, or building.

When possible, Hosteo will provide prior notice.

In urgent situations, emergencies, leaks, fire risk, flooding, suspected serious damage, safety risks, illegal activity, breach of rules, or authority requests, Hosteo or authorized personnel may enter the property without prior guest approval, while making reasonable efforts to respect the guest’s privacy.

19. Utilities, Internet, and Services

Hosteo will make reasonable efforts to ensure that the property has the services and amenities described in the booking.

However, Hosteo is not responsible for interruptions, outages, restrictions, slow internet, power cuts, water cuts, gas issues, elevator failures, building maintenance, provider failures, public works, municipal restrictions, or other issues outside Hosteo’s reasonable control.

Hosteo will make reasonable efforts to coordinate a solution once the guest reports the issue, but temporary service interruptions do not automatically entitle the guest to a refund or compensation.

20. Personal Belongings and Valuables

The guest is responsible for their personal belongings, luggage, cash, jewelry, passports, documents, electronics, vehicles, and valuables.

Hosteo is not responsible for loss, theft, robbery, damage, or disappearance of personal belongings, unless directly caused by Hosteo’s proven willful misconduct or gross negligence.

The guest must lock doors, windows, balconies, vehicles, and access points whenever leaving the property.

Items left behind after check-out may be discarded, stored, or returned at the guest’s expense, depending on the item, storage capacity, and operational feasibility.

21. Safety and Emergencies

The guest must use the property safely and responsibly.

In case of emergency, the guest must immediately contact Hosteo and, when necessary, the police, fire department, ambulance, building security, reception, or competent authorities.

Operational emergencies include, among others:

a. Water leaks.

b. Fire or smoke.

c. Total power outage inside the property.

d. Lock failure preventing entry or exit.

e. Serious security incident.

f. Gas smell.

g. Flooding.

h. Accident or injury inside the property.

Hosteo’s WhatsApp for operational communication is: +51 903 191 706.

22. Cameras, Noise Sensors, and Security Devices

The building may have cameras in common areas such as reception, entrances, elevators, corridors, parking areas, rooftops, gyms, pools, or other shared spaces.

Hosteo does not install cameras inside bedrooms, bathrooms, or private living areas.

Some properties or buildings may have exterior cameras, smart locks, doorbell cameras, noise monitoring devices, smoke detectors, motion sensors, or other security devices. These devices may be used for security, access control, rule enforcement, and incident prevention.

Noise monitoring devices, when used, are intended to monitor noise levels and do not record private conversations.

The guest must not cover, disconnect, damage, manipulate, remove, or interfere with cameras, smart locks, sensors, routers, smoke detectors, or security devices.

Tampering with security devices may result in immediate cancellation, security deposit charges, repair charges, and notification to the building or authorities.

23. Illegal Activities

The property must not be used for any illegal activity or activity contrary to public order, morality, safety, or Peruvian law.

Strictly prohibited activities include, but are not limited to:

a. Drug use, possession, sale, or distribution.

b. Human trafficking.

c. Sexual exploitation.

d. Violence or threats.

e. Fraud or scams.

f. Money laundering.

g. Possession of illegal weapons.

h. Storage of stolen goods.

i. Unauthorized commercial activity.

j. Any criminal offense.

Hosteo may immediately cancel the stay, deny access, retain the security deposit, notify the building administration, and report the matter to the competent authorities.

24. Cancellation or Termination by Hosteo

Hosteo may cancel a booking or terminate an ongoing stay if:

a. The guest breaches these Terms.

b. The guest provides false, incomplete, or misleading information.

c. Payment is not completed.

d. The credit card hold or security deposit is declined, reversed, or unavailable.

e. There is suspected fraud.

f. The guest exceeds occupancy limits.

g. The guest hosts a party or prohibited activity.

h. The guest causes damage, disturbance, or building complaints.

i. The guest refuses to comply with building rules.

j. The property becomes unavailable or uninhabitable due to maintenance, emergency, force majeure, building restrictions, authority orders, owner instructions, or circumstances outside Hosteo’s control.

k. Continued stay creates a risk to the property, neighbors, building, Hosteo, owner, or third parties.

If cancellation is caused by the guest’s breach, no refund will be due.

If cancellation is caused by circumstances not attributable to the guest, Hosteo may offer, depending on availability and circumstances, relocation, date change, partial refund, or refund of unused nights.

25. Relocation

In exceptional cases, Hosteo may offer an alternative property if the booked property becomes unavailable due to maintenance, emergency, safety issue, owner issue, building restriction, utility failure, force majeure, or other circumstances outside Hosteo’s reasonable control.

The alternative property will be reasonably similar when possible, but exact equivalence is not guaranteed.

If the guest does not accept the proposed relocation, Hosteo will evaluate the applicable refund according to the specific circumstances and the unused portion of the stay.

26. Guest Liability for Damages and Losses

The guest is responsible for all direct damages, losses, fines, penalties, claims, expenses, and costs caused by the guest, their group, visitors, pets, service providers, or anyone who enters the property in connection with the stay.

This includes damage to the property, furniture, appliances, linens, towels, kitchenware, walls, floors, doors, windows, locks, keys, access cards, common areas, building facilities, neighbors’ property, Hosteo property, owner property, and third-party property.

Hosteo may charge these amounts against the security deposit, credit card hold, registered payment method, pending refund, or any other lawful collection method.

27. Limitation of Hosteo’s Liability

Hosteo is not liable for indirect damages, loss of profits, loss of opportunity, emotional distress, loss of vacation enjoyment, missed flights, missed meetings, missed events, medical appointments, business interruption, travel changes, or third-party costs caused by circumstances outside Hosteo’s reasonable control.

When legally applicable, Hosteo’s liability shall be limited to the amount effectively paid by the guest for the affected booking, except in cases where such limitation is not allowed by applicable law.

Nothing in these Terms is intended to waive, restrict, or exclude mandatory consumer rights that cannot be waived under Peruvian law.

28. No Platform Insurance or AirCover-Type Protection

Direct bookings with Hosteo do not include insurance, guarantees, coverage, damage protection, host protection, guest protection, or platform programs provided by third-party platforms such as Airbnb, Booking.com, Vrbo, Expedia, or similar platforms.

Hosteo is not an insurance company and does not provide travel insurance, medical insurance, personal property insurance, civil liability insurance for guests, or AirCover-type protection.

The guest is responsible for obtaining any insurance they consider necessary, including travel insurance, health insurance, personal belongings insurance, trip cancellation insurance, or civil liability insurance.

Hosteo strongly recommends that foreign travelers, families, corporate guests, long-stay guests, and guests carrying valuables obtain suitable travel insurance.

29. Force Majeure

Hosteo is not responsible for failure, delay, cancellation, interruption, restriction, or damage caused by events outside its reasonable control, including but not limited to:

a. Earthquakes.

b. Fires.

c. Floods.

d. Natural disasters.

e. Power outages.

f. Water outages.

g. Internet provider failures.

h. Building failures.

i. Public works.

j. Government restrictions.

k. Municipal orders.

l. Strikes.

m. Protests.

n. Pandemics or health emergencies.

o. Acts of authorities.

p. Crime, vandalism, or third-party acts.

q. War, terrorism, civil unrest, or public disorder.

r. Any other event of force majeure or unforeseeable event under applicable law.

In such cases, Hosteo will make reasonable efforts to provide an appropriate solution depending on availability, circumstances, and applicable law.

30. Personal Data and Privacy

The guest authorizes Hosteo to collect, store, use, process, transfer, and retain personal data for the purposes of managing the booking, processing payment, issuing tax documents, providing customer service, verifying identity, preventing fraud, complying with legal obligations, registering foreign guests when applicable, protecting property security, resolving disputes, handling claims, and improving operations.

Personal data may include:

a. Full name.

b. Identification document.

c. Passport or travel document.

d. Nationality.

e. Date of birth.

f. Sex.

g. Phone number.

h. Email address.

i. Address.

j. Booking information.

k. Payment information.

l. Guest list.

m. Copies or photos of identification documents.

n. Communications with Hosteo.

o. Incident reports.

p. Other information necessary for the stay or legal compliance.

Hosteo will process personal data in accordance with Peru’s Personal Data Protection Law, Law No. 29733, whose purpose is to protect the fundamental right to personal data protection.

The guest may exercise the rights granted by applicable personal data protection regulations by contacting Hosteo at: hola@hosteo.pe.

Hosteo may retain personal data for as long as necessary to comply with contractual, legal, tax, accounting, immigration, security, fraud prevention, operational, and dispute resolution purposes.

Hosteo may use third-party systems to manage bookings, payments, communications, documents, operations, and guest support. These may include property management systems, payment processors, cloud storage providers, messaging tools, email providers, and operational software.

Commercial or promotional communications may require separate consent when required by applicable law.

31. Communications

Hosteo may communicate with the guest through email, WhatsApp, SMS, phone call, booking platform, payment platform, or any other contact method provided by the guest.

The guest is responsible for providing accurate contact information and reviewing Hosteo’s communications before and during the stay.

Instructions sent by Hosteo regarding check-in, check-out, building access, property use, payments, guest registration, or security are binding on the guest.

32. Complaints Book

Guests may submit questions, complaints, or claims through Hosteo’s customer service channels:

Email: bookings@hosteo.pe

WhatsApp: +51 903 191 706

Hosteo will make available the applicable Complaints Book / Libro de Reclamaciones, physically or virtually, as required under Peruvian consumer protection rules.

The website should include a visible and easily accessible link labeled:

Libro de Reclamaciones

Current placeholder: 

Indecopi explains that the Complaints Book allows consumers to submit complaints or claims related to the purchase of a product or service.

33. Local Laws, Building Rules, and Authority Requirements

The guest agrees that use of the property may be subject to Peruvian law, immigration rules, tax rules, municipal regulations, safety rules, building regulations, condominium rules, internal building policies, and decisions by building administration.

Hosteo may take any reasonable action necessary to comply with such rules, including requesting identification, registering guests, denying unauthorized access, limiting visitors, reporting incidents, communicating with building administration, or terminating the stay in case of breach.

34. Long Stays

Bookings of 30 nights or more may be subject to special conditions, including but not limited to:

a. Additional agreement or written acceptance.

b. Higher security deposit.

c. Intermediate cleaning.

d. Utility usage limits.

e. Different cancellation policy.

f. Different payment schedule.

g. Additional documentation.

h. Property-specific rules.

For long stays, Hosteo may require periodic property inspections, cleaning coordination, or maintenance access with reasonable notice.

35. Utilities in Long Stays

For long stays, Hosteo may establish reasonable utility usage limits for electricity, water, gas, internet, building services, or other consumables.

If the guest’s consumption exceeds normal residential use or the limits agreed in writing, Hosteo may charge the excess to the guest.

The guest must use utilities responsibly and must not operate appliances, air conditioning, heaters, water systems, or electrical equipment in a negligent or excessive manner.

36. Modification of These Terms

Hosteo may update or modify these Terms and Conditions at any time.

The version applicable to a booking will generally be the version in force at the time the booking was confirmed, unless a change is required by law, public authority, security reasons, building rules, or written agreement with the guest.

37. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Republic of Peru.

Any dispute shall be submitted to the competent authorities or courts of Lima, Peru, unless mandatory consumer protection rules establish a different jurisdiction.

Before initiating formal legal proceedings, Hosteo and the guest may attempt to resolve disputes through direct communication or, when appropriate, through a legally recognized conciliation process, without limiting any mandatory consumer rights.

38. Acceptance

By confirming a booking, making a payment, submitting documents, accepting a credit card hold, entering the property, or using the accommodation, the guest confirms acceptance of:

a. These Terms and Conditions.

b. The property rules.

c. The building rules.

d. The applicable cancellation policy.

e. The privacy and personal data conditions.

f. The security deposit or credit card hold.

g. Any property-specific conditions communicated by Hosteo.